Columbus: Customer Service Excellence
Coming Soon

Date: TBA


Event Overview

We are pleased to highlight representatives from leading organizations that are recognized specifically for their superior customer service. Please check back soon for more details.

Who Should Attend? This workshop is for all employees in your organization–whether you interact directly with customers or lead a team within your organization, you are responsible for the customer experience. Allow experts to train, motivate, inspire, coach and provide valuable takeaways for you and your team to employ immediately as you focus on the importance of superior customer service for 2 full days.

Our Day 1 presenter, Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today. Capturing the innovative strategies and tactics he created at Southwest Airlines, Jason offers insights and practical information that can be implemented immediately.

YOU WILL GAIN:

  • Inspiration from Top Experts
  • Knowledge on how you can deliver the best customer experience
  • Tools for immediate implementation
  • Effective Strategies from experts
  • Advice tailored to you and your industry

We will be closing our workshop with an exciting Panel Discussion where experts both local to Jacksonville and from around the country will be available to discuss hot topics and answer your individual questions.

Event Glide will provide each participant with a certificate of participation as well as the opportunity to receive Continuing Education Units (CEUs).

Bring your team to this event! Call us to ask about special group discounts.

 


Here are reasons you should register now to attend the Success Series, CUSTOMER SERVICE EXCELLENCE WORKSHOP:

  • Event Glide will provide each participant with a certificate of participation in our Success Series, Customer Service workshop as well as the ability to receive Continuing Education Units (CEUs).
  • Learn from Experts – We are excited to highlight Jason Young, a former senior-level manager at Southwest Airlines. Jason Young, the author of Culturtopia, has been called a “rare breed” when it comes to developing leaders, teams, and customer service initiatives. With registration, you will receive a copy of Jason’s book.
  • Tools will be provided for immediate and effective implementation, and attendees will gain specific advice, inspiration and motivation.
  • We will be closing our workshop with an exciting Panel Discussion where experts both local to Jacksonville from around the country will be available to discuss hot topics and answer your individual questions.

 

Justify Your Attendance at the CUSTOMER SERVICE EXCELLENCE WORKSHOP

You really want to attend this event in Columbus, Ohio for several reasons, most importantly, because you recognize the value this event presents; however, several obstacles lay in your way.   How do you communicate the benefits of you attending this event to your organization, management team, etc. responsible for approving your professional development requests? We recognize the constraints of budgets, travel restrictions, and other prohibiting factors, and that is why we want to help you get to Columbus!

One of the best ways to get approval to attend a conference is to list the objectives and goals of attending the event and show how those objectives will be met by attending.  Below you will see a breakdown of some of the most significant objectives and goals that most attendees seek by registering for an event like this:

GOAL

How the CUSTOMER SERVICE WORKSHOP meets your needs

Gain new knowledge of your industry and skills to enhance your work This 2 day workshop is an opportunity for experts to train, motivate, inspire, coach and provide valuable takeaways for attendees to employ immediately as they focus on the importance of superior customer service. The focus of this workshop is the best delivery of customer service. Tools will be provided for immediate and effective implementation, and you will gain specific advice, inspiration and motivation.
Earning continuing education units for your license, certification, education, etc. By attending this event, you will have the opportunity to earn well-deserved continuing education units that you can apply towards renewing your license, certification, educational commitments, and more.  Event Glide will provide each participant a certificate of participation
Network and interact with your peers from within the industry You will share the meeting space with your fellow peers in the industry.  This is a great way to grow your network, learn from others in the field, share best practices, grow your business, and more. Leave the Customer Service workshop with a new set of contacts and peers.
Train from the greatest in the industry The agenda of this workshop highlights Jason Young, a former senior-level manager at Southwest Airlines. Jason Young, the author of Culturtopia, has been called a “rare breed” when it comes to developing leaders, teams, and customer service initiatives. As a former leader at Southwest Airlines, Young learned the value of a high-performance workplace culture, where people can do their best work. During his 10-year tenure with Southwest, he was a key driver in creating and developing the company’s innovative training programs for its people-first leadership and customer culture that have become renowned in the business world today.
Strategic ways to save money By learning all the ways you can save on this event, you will have a tool to demonstrate a modest investment to your management team.  By registering within the early bird timeline, you will save $100 on your registration.  Along with this, throughout the registration process, if you send a team of 5 or more to the event, you will receive an extra $50 off of the registration fee for each person.
The value of your Professional Development  This workshop is for anyone who focuses on customer service; whether you interact directly with customers or lead a team within your organization, you are responsible for the customer experience.  This workshop is for individual attendees or teams, front-line staff and upper management.
Learning Objective to Sharpen your Skills Learning Objectives

  • Knowledge on how you can deliver the best customer experience utilizing the “Understanding, Teamwork, Techniques, Communication” Modules
  • Service Excellence through Emotional Intelligence will be explored and will include application and practice of specific behaviors associated with excellent emotional and social aptitude
  • Advice tailored to the attendee and their industry through Q&A session and the Panel Discussion

For questions, please contact us: (855) 345-4331 x701

Tags:

No comments yet.

Leave a Reply